Last updated: October 10, 2026
We want you to be happy with your order. If something is not right, here is how returns and refunds work.
1. Return window
You may request a return within 30 days of receiving your order. To be eligible, items must be unused, unworn, and returned in their original packaging.
2. How to start a return
Email us at huangffang223@163.com with your order number and a short note about why you would like to return the item. We will reply with return instructions within 2 business days. Please do not send items back before contacting us.
3. Items we cannot accept back
- Earrings, for hygiene reasons, unless they arrived damaged or faulty.
- Custom or made-to-order pieces, and personalised items.
- Gift cards.
- Items returned without first contacting us, or returned more than 30 days after delivery.
4. Return shipping
Unless the item arrived damaged, faulty, or is not what you ordered, the cost of return shipping is the customer’s responsibility. We recommend using a tracked service, as we cannot issue a refund for returns that are lost on the way back to us.
5. Damaged, faulty, or incorrect items
Please check your order as soon as it arrives. If an item is damaged, faulty, or not what you ordered, email us within 7 days of delivery with a photo of the item and its packaging. We will arrange a replacement or a full refund, including any shipping costs, at no cost to you.
6. Refunds
Once your return arrives and has been checked, we will email you to confirm. Approved refunds are issued to your original payment method through PayPal, usually within 5 business days of our confirmation. Depending on your payment provider, it may take a little longer for the funds to appear in your account. Original shipping charges are not refunded unless the item was damaged, faulty, or incorrect.
7. Cancellations
If you would like to cancel an order, please contact us as soon as possible. We can cancel any order that has not yet been dispatched, for a full refund. If the order has already been shipped, please follow the return process above.
8. Delayed or lost deliveries
International deliveries can occasionally take longer than expected, particularly when parcels are held at customs or during busy periods. If your tracking has not updated for more than 14 days, please contact us and we will look into it with the carrier.
9. Contact us
Beadself
Email: huangffang223@163.com
Address: Chongqing, China
Website: https://m.lesus.xin